Privacy Policy

Last Updated: July 13, 2025

PetKind ("we", "our", or "us") operates this store and website, including all relevant information, content, features, tools, products, and services, to provide you ("you" or "your") with a curated shopping experience (the "Services"). PetKind is powered by Shopify, which enables us to provide our Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, interact with the Services, or otherwise communicate with us. In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will prevail in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

"Personal Information" refers to information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include de-identified or anonymized information.

We may collect or process the following categories of Personal Information depending on how you interact with our Services, your location, and applicable laws:

  • Contact Information: Includes name, address, billing address, shipping address, phone number, email address.

  • Financial Information: Includes credit/debit card and bank account numbers, payment information, transaction details, payment confirmations, and related data.

  • Account Information: Includes username, password, security questions, preferences, and settings.

  • Transaction Information: Includes viewed items, items added to cart or wishlist, purchases, returns, exchanges, cancellations, and order history.

  • Communication Information: Includes information you provide when contacting customer service.

  • Device Information: Includes data about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Includes details of how and when you interact with the Services.

Sources of Personal Information

We may collect Personal Information from the following sources:

  • Directly from you: When you create an account, use the Services, or communicate with us.

  • Automatically through the Services: When you use our website or services, including through cookies and similar technologies.

  • From our service providers: When we engage third parties to collect or process information on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

Depending on your interaction with us, we may use your Personal Information for:

  • Providing, customizing, and improving the Services: This includes fulfilling orders, processing payments, managing your account, sending notifications, recommending products based on purchase history, and improving your shopping experience.

  • Marketing and Advertising: Sending promotional messages, displaying targeted ads based on prior interactions and preferences.

  • Security and Fraud Prevention: Verifying your identity, detecting fraudulent or malicious activity, maintaining a secure shopping environment.

  • Communication: Providing customer support and maintaining our business relationship with you.

  • Legal Compliance: Complying with applicable laws and regulations, responding to legal requests, enforcing policies, or protecting rights and safety.

How We Disclose Personal Information

We may share your Personal Information under the following circumstances:

  • With Shopify and service providers: For functions like IT, payment processing, data analysis, customer support, order fulfillment, etc.

  • With marketing and business partners: For advertising and promotional purposes, including personalized ads through third-party platforms like Shopify. You may have the right to opt-out of such sharing depending on your location.

  • With your consent: Such as when you request it, or when you use third-party integrations like social media logins.

  • Within our corporate group or affiliates.

  • As part of a business transaction: Like a merger, acquisition, or bankruptcy.

  • For legal reasons: To comply with law, enforce terms, or protect users and our services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your Personal Information to help us provide and improve our Services. This may include data transfers outside your country. We may also use Shopify’s enhanced features that combine your interactions with our store, other merchants, and Shopify itself. Shopify is responsible for handling requests related to your Personal Information in such cases. For more details, visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party sites. We are not responsible for the privacy or security practices of those sites. Review their privacy policies before providing any personal data. Information shared via public or semi-public areas, including social platforms, may be visible to others.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect Personal Information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Information, you may request its deletion by contacting us.

Data Security and Retention

While we implement security measures to protect your data, no system is completely secure. Avoid transmitting sensitive information via unsecured channels.

We retain Personal Information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access: Request access to your Personal Information.

  • Right to Deletion: Request deletion of your data.

  • Right to Correction: Request correction of inaccurate information.

  • Right to Portability: Request a copy of your data in a portable format.

  • Right to Opt-Out of Targeted Advertising or Sale: Direct us not to “sell” or “share” your Personal Information or use it for “targeted advertising” as defined by applicable law.

  • Manage Communications: Opt out of marketing emails using unsubscribe links; you may still receive transactional messages.

You may exercise your rights through tools provided in the Services or by contacting us (see below). Shopify-related rights can be exercised via their privacy portal. We may verify your identity before processing certain requests and will respond within the timeframe required by law.

Complaints

If you have complaints about how we handle your Personal Information, contact us at the details provided below. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

We may transfer, store, and process your data outside your home country. For transfers from the EEA or UK, we rely on standard contractual clauses or other approved mechanisms when necessary.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised “Last Updated” date. We will provide notice as required by law.

Contact Us

If you have questions or wish to exercise your rights, contact us at:

📧 Email: cs.help365@gmail.com
📍 Address: 1010 Fedora Street, #605, Los Angeles, CA, 90006, US